How can we help you today?
Super Pay Help Center
Can't find what you're looking for? We're happy to help. Send an email to paysupport@super.com, chat with us in app, or give us a call at 1-877-376-2710. We're here to help Monday to Friday from 8 AM to 7 PM ET.
What is Super Pay?
- What is the Super Card?
- What if I don’t have any money in my Super Deposit Account?
- Why wouldn’t I just use my debit card if you’re using funds I already have?
- Is it a secured card?
- Can I share my account with another user?
Getting Started
- How do I apply for a Super Card?
- How do I start using my Super Card?
- Am I eligible for a Super Deposit Account?
- Why did I fail my identity verification?
- When will I receive my physical card?
Funding My Account
- How do I add funds to my Super Deposit Account?
- How do I set up a bank/ ACH transfer?
- How do I remove / unlink a bank account?
- When will the funds I added appear in my Super deposit account?
- What is an ACH Return?
Transactions and Limits
- How do I withdraw funds from my Super deposit account?
- What do I do if I don’t recognize a transaction on my statement?
- What are the withdrawal limits on my account?
- What are the spending limits on my account?
- How do I remove a pre-authorization/hold on my account?
Account Management
Account Info and Notifications
- How do I manage my account notifications and/or delete my personal data?
- How do I change my security PIN?
- Where can I find my monthly statements?
- Updating Your Personal Information: Address, Phone Number, and More
- How does Super Pay protect my personal information?
Cashback and Credits
- How do I earn cashback on my card?
- How do I redeem cashback on my account?
- Why is my cashback pending?
- Does my cashback expire?
- What happens to my cashback if I return a purchase?
Fees and Interest
Credit Score
Cash Advance
- What is Cash Advance?
- How do I get a Cash Advance?
- How soon can I get a Cash Advance after being approved?
- What is the max Cash Advance I can get?
- Are there any fees or interest associated with Cash Advance?