Super Travel Help Center

Who is Super Travel?

• How do I know Super Travel will get me the best deal?
• How can Super Travel offer such great deals?
• Is Super Travel legitimate and Trustworthy Travel Platform?
• Does Super Travel provide travel insurance?
• Am I chatting with a human or a bot?

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How to Contact Us

• How To Contact Super Travel Support

Making a Booking

• How do I search for a hotel?
• How do I book a hotel?
• Are Super Travel bookings guaranteed?
• How do I know how many beds this room has, and what size?
• What does my room include?

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Paying for a Booking

• Do booking prices include taxes and fees?
• Why do I see two charges on my credit card?
• How can I view my Super Travel credits?
• I didn't receive a booking confirmation but my card was charged, why?
• How do I use Super Travel credits?

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Managing your Booking

• How do I view my confirmation page and voucher
• How do I change my room type?
• How do I change the guest names or details?
• How do I change my dates?
• How do I change my hotel?

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Cancelling a Booking

• How do I cancel a booking?
• How can I see if my booking is refundable?
• Cancel a refundable reservation
• What if I have an emergency?
• What if I find a better deal elsewhere?

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Checking In

• Why doesn't the hotel have record of my booking?
• Why can't I check in to the hotel?
• What happens if I'm going to be late checking in?

Checking Out

• Why is the hotel trying to charge me when I check out?
• What happens if I don’t enjoy my hotel stay?

Enhanced Refund

• What is Enhanced Refund?
• What are Refundable Terms?
• What is included in the Refundable Terms?
• How would I apply for a refund?
• When can I apply for a refund?

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