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Super Travel Help Center
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Super Travel Help Center
Who is Super Travel?
How do I know Super Travel will get me the best deal?
How can Super Travel offer such great deals?
Is Super Travel legitimate and Trustworthy Travel Platform?
Does Super Travel provide travel insurance?
Am I chatting with a human or a bot?
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How to Contact Us
How to Connect with us via the Super.com App
How to Connect via Chat on the Super.com Website
How To Contact Super Travel Support
Making a Booking
How do I search for a hotel?
How do I book a hotel?
Are Super Travel bookings guaranteed?
How do I know how many beds this room has, and what size?
What does my room include?
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Paying for a Booking
Do booking prices include taxes and fees?
Why do I see two charges on my credit card?
Where can I find my Booking Receipt / Invoice?
How can I view my Super Travel credits and rewards?
I didn't receive a booking confirmation but my card was charged, why?
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Managing your Booking
How do I view my confirmation page and voucher
How do I change my room type?
How do I change the guest names or details?
How do I change my dates?
How do I change my hotel?
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Cancelling a Booking
How do I cancel a booking?
How can I see if my booking is refundable?
Cancel a refundable reservation
What if I have an emergency?
What if I find a better deal elsewhere?
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Checking In
Why doesn't the hotel have record of my booking?
Why can't I check in to the hotel?
What happens if I'm going to be late checking in?
Checking Out
Why is the hotel trying to charge me when I check out?
What happens if I don’t enjoy my hotel stay?
Enhanced Refund
What is Enhanced Refund?
What are Refundable Terms?
What is included in the Refundable Terms?
How would I apply for a refund?
When can I apply for a refund?
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