As a customer seeking clarity and peace of mind, we understand the concern that arises when you spot unexpected charges on your credit card statement. Allow us to address your question: "Why do I see two charges on my credit card?"
If you attempted to make a booking but found that the room you desired was sold out, you might notice a temporary transaction known as a pre-authorization on your statement. Rest assured, this pre-authorization is a temporary hold placed by your bank and will be automatically lifted within 2-3 business days. However, if you require the release of funds sooner, we recommend reaching out to your bank directly for assistance.
In the unlikely event that you suspect the hotel has charged you again for a prepaid booking, our dedicated team of agents is here to assist you. Simply head over to our Chat and one of our knowledgeable agents will promptly address your concerns and provide the necessary guidance.
At Super Travel, we understand the importance of financial transparency and strive to ensure a seamless and hassle-free booking experience for our valued customers. While we cannot control the pre-authorization process initiated by your bank, we are here to support you throughout your journey.