I didn't receive a booking confirmation but my card was charged, why?

Discovering a charge on your card before receiving a booking confirmation from Super Travel? No worries let's quickly guide you through what this means and how to ensure everything is on track with your booking.


  1. Understanding Pre-Authorization:
    • A charge on your card right after booking could be a pre-authorization hold, especially if your booking wasn't confirmed. This is a common bank procedure to verify transactions and is typically released within 2-3 business days.


  1. Confirming Your Booking:
    • Check your email, including the spam folder, for a booking confirmation from Super Travel. This confirmation contains your Order ID (e.g., B_12345678), which is crucial for tracking your booking.


  1. No Confirmation Email?:
    • If you can’t find a confirmation email:
      • Visit the Super Travel Bookings page to check if your booking is listed.
      • If there’s no record of your booking and your card was charged, contact our customer support immediately. We will investigate and ensure that your booking is secured, or your charge is appropriately addressed.


  1. Contacting Your Bank:
    • If the charge persists for more than 3 business days without a booking confirmation, reach out to your bank. They can clarify whether it's a pre-authorization hold or an actual charge.


Our Commitment to Support You:

At Super Travel, we're dedicated to ensuring a smooth and transparent booking process. If you encounter any issues or uncertainties, our customer support team is here to assist you every step of the way. Don’t hesitate to contact us for any clarifications or assistance.


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