Why am I getting a booking error?

We understand the inconvenience of encountering a booking error and are here to clarify potential reasons for these issues and help you proceed with your reservation.

Incorrect Payment Details: One common reason for a booking error is entering incorrect payment information. Double-check and ensure that your billing address, expiry date, and CVV code are all entered correctly. If an error message appears, review your payment details and make the necessary corrections. If the issue persists, consider reaching out to your financial institution for assistance with your payment card.

Booking Rate Expired: At times, a booking error may occur if the booking checkout expires due to factors like room availability changes. To resolve this, refresh the page, return to the hotel page, and reselect the room. This simple step can often resolve the issue. If the error persists, wait a few minutes for the rates to refresh, and then try booking again. For persistent issues, our dedicated support line at +1 (844) 461-2577 (Toll-Free in the US + CA) or our Chat feature is ready to assist.


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