If you accidentally double-booked more than one confirmed reservation for the exact same traveler(s) and itinerary, you may be able to cancel the duplicate booking. Find the cancellation policy on your booking confirmation page. If the booking is non-refundable, reach out to us and we will contact the hotel to see if they will authorize a refund on their end. Please note that any refund would be at the discretion of the hotel and it is not guaranteed.
Before reaching out to request a refund for an accidental duplicate booking, please verify the following:
- The duplicate reservations are for the exact same dates
- The duplicate reservations are for the exact same travelers(s), including spelling of name and date of birth.
- Any refund request must be submitted well before the check-in date of the booking. Refunds cannot be issued after the check-in date has passed.