What do I do if I am unsatisfied with my hotel stay?

At Super Travel, we genuinely hope your hotel stay exceeds your expectations. However, if you find yourself unsatisfied with your accommodation, we're here to help. Follow these steps to address any concerns:

Connect with the hotel front desk promptly: 

As soon as you notice an issue, speak with the hotel's front desk. They're usually keen to resolve problems promptly. Make sure to note the name of the staff member you speak with and ask them to document your concerns.

Gather supporting documentation: To back up your case, gather any supporting documentation. This could be photographs, written confirmations of discounts or refunds, names of helpful staff, and timestamps of your interactions with hotel personnel.

Providing these details enables the hotel to evaluate the situation effectively and consider appropriate compensation. It ensures they are well-informed and have the opportunity to address your concerns promptly.

Seek our dedicated support: 

For dedicated support, reach out to Super Travel's support team after speaking with the front desk. We're committed to advocating for you and will work diligently to secure a refund if applicable. You can count on us to support you throughout the process.

Your satisfaction is our top priority at Super Travel. We aim to resolve any issues efficiently, ensuring a seamless travel experience. If you need more assistance, our dedicated team is here to help.

If you have further questions, don't hesitate to ask.

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