What do I do if I am unsatisfied with my hotel stay?

We sincerely hope that you have an enjoyable stay. However, if the accommodation you are staying at does fall short, here are the steps you can take: 

  1. Contact the hotel front desk immediately and voice your concerns. Most hotels would like the opportunity to resolve any complaints as they happen. Be sure to note the name of the hotel representative you spoke with and have them document it on your reservation. 
  2. Get as much supporting documentation as possible. This can include photographs, written confirmation of a discount or a partial refund, employee names, and times you reached out to the staff. 

Without the above information, hotels are likely to decline any compensation, as they felt they were not informed or allowed an opportunity to resolve the issue. After connecting with the front desk, please reach out to SuperTravel’s support team and we will do our best to advocate for a refund on your behalf.

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