How do I cancel a booking?

Need to cancel a booking? We're here to guide you through a hassle-free process.

Easiest Way: Your Email Confirmation Page 

You can find the cancellation policy at the bottom of your Confirmation Page, which was emailed to you after booking.

If your booking is refundable, you'll see a cancellation option on that same page. Simply click it to proceed with the cancellation. It's that straightforward.

Once you've done that, you can choose how you'd like to receive your refund. Great news for Super Pay Card holders—we offer an instant refund option, so you can pick what's best for you. It's that straightforward.

Non-refundable booking? 

We get it—discovering your booking is non-refundable or past the refund deadline can be disappointing. These bookings are strictly non-refundable and non-changeable due to our agreements with travel partners. That's why we always recommend our Super customers to go for refundable rates when possible, just in case life throws you a curveball.

To give you a glimpse, here's what the cancellation policy section looks like for non-refundable bookings on our Confirmation Page:

If you're still interested in exploring options for your non-refundable bookings, we're here to assist you! However, please be aware that there are certain requirements you'll need to meet. You can find detailed guidance on the next steps by visiting our Amendment Instruction Page here. While we can't guarantee changes, rest assured we'll do our utmost to support you in your efforts!

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