How do I cancel a booking?

Need to cancel a booking? We're here to guide you through a hassle-free process.

Easiest Way: Your Email Confirmation Page 

You can find the cancellation policy at the bottom of your Confirmation Page, which was emailed to you after booking.

If your booking is refundable, you'll see a cancellation option on that same page. Simply click it to proceed with the cancellation. It's that straightforward.

Once you've done that, you can choose how you'd like to receive your refund. Great news for Super Pay Card holders—we offer an instant refund option, so you can pick what's best for you. It's that straightforward.

Non-refundable booking? 

We get it—discovering your booking is non-refundable or past the refund deadline can be disappointing. These bookings are strictly non-refundable and non-changeable due to our agreements with travel partners. That's why we always recommend our Super customers to go for refundable rates when possible, just in case life throws you a curveball.

To give you a glimpse, here's what the cancellation policy section looks like for non-refundable bookings on our Confirmation Page: 

For those non-refundable bookings, please visit our Amendment Instruction Page here for detailed guidance on the next steps. While we can't guarantee changes, rest assured we'll do our very best to assist you!

We want to make sure you have all the info you need, so if you have any more questions or need further assistance, feel free to reach out. We're here to make your booking experience as smooth as silk!

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