Why doesn't the hotel have record of my booking?

Hey there, wanderer! We totally get how frustrating it can be when the hotel seems unaware of your awesome booking with Super Travel. Don't worry, we're here to shed some light on this mystery!

As soon as you confirm your reservation with Super Travel, we work our magic and send all your details to the hotel. However, there might be a slight delay before this information pops up in their central reservation system.

In most cases, you can expect your reservation to appear within 2-3 business days. But hey, sometimes it can take a bit longer (around 3-5+ business days) if your check-in date is further out. You see, hotels tend to process reservations as the check-in dates draw near, so it's all part of their magical process. In rare cases, your reservation might not show up until the very day you check-in—talk about suspense!

Now, if you've made a same-day booking or snagged a sweet deal within 24 hours of your check-in, we've got your back! We prioritize your reservation details to ensure they swiftly find their way into the hotel's system before you even set foot in the lobby. However, keep in mind that it may still take a few hours for everything to sync up perfectly.

To dive deeper into Super Travel's booking guarantee and learn more about our commitment to your satisfaction, just click here.

If you find yourself facing any hiccups during check-in, fret not! Connect with us on Chat or give us a call, and we'll spring into action to assist you.

Stay patient, adventurer! Your booking will be in the hotel's system soon, and you'll be on your way to an unforgettable stay!

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