Oh no! We're bummed you didn't enjoy your stay, but don't worry, we're here to help you feel super again. When things don't go as planned, it's best to bring it up with the hotel management - they're there to make your stay comfortable and super.
If they direct you back to us, no problem!
Just make sure to get a
- A written confirmation from them about a discount or refund.
- Have it include the date of stay, guest name, Super Travel order ID, and refund details.
- Once you have that, forward it back to us so we can assist in getting things sorted out for you.