Why did I fail my identity verification?

Why Did My Identity Verification Fail?

If you've received an error message stating that we couldn't set up an account for you, it's likely due to an unsuccessful identity verification. This means that we couldn't confirm your identity using the information you provided during the application process.

Please understand that, for security reasons, we are unable to provide specific details regarding the verification failure.

When Can I Reapply After Failing Identity Verification?

If your initial application was declined due to identity verification issues, you can reapply after a waiting period of 24 hours. We understand that waiting can be a bit frustrating, but this waiting period helps us maintain the security and integrity of our services.

Thank you for your patience and understanding. If you have any further questions or need assistance with your reapplication, please don't hesitate to contact our customer support team. 

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