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Why did I fail my identity verification?

If you received an error message indicating that we were unable to confirm your identity, it means that we were unable to verify your identity based on the information you provided, so you did not pass identity verification.


Unfortunately, for security reasons, Super is unable to disclose further information and in order to prevent fraudulent account creation, you will not be able to reapply for a SuperCash account after you fail identity verification.


When can I reapply if I failed my identity verification?

For security reasons and in order to prevent fraudulent account creation, you will not be able to reapply for a SuperCash account.

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