General Guidelines:
Pre-authorizations or holds can last up to 14 days, depending on the merchant. If you find that a pre-authorization/hold remains on your account beyond this period, please reach out to our customer support team for assistance. We're available Monday through Friday, from 8 AM to 7 PM ET. Give us a call at +1 (844) 461-2577.
Car Rental Guidelines:
For a smooth car rental experience, an extra 20% of the rental amount is required in your Super Pay account. Please note that the pre-authorization hold for car rentals is 30 days.
Don't hesitate to contact us if you have any concerns or questions about pre-authorizations or holds on your account. We're here to help you make the most of your Super Pay experience.