Refundable Terms are designed to upgrade the standard refund terms of your booking to allow you to apply for a 100% refund should you not be able to attend due to an unforeseen and/or emergency circumstance.
If you are struck by an unforeseen circumstance included in the Refundable Terms and can provide the required evidence, you will be entitled to apply for a 100% refund directly to your chosen bank account through a simple online Refund Application Form. This can be any time up to the event/tour/activity/ departure and even 60 days after if you could not attend.