What happens if my circumstance isn’t included in any of the Refundable Terms?

If you feel your circumstance is “unforeseen” and/or classed as an “emergency” then we would recommend you to still apply through the online Refund Application Form as the circumstance will be considered by our customer-centric refund team. If it is not classed as such, your refund application will likely be denied according to the terms.

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