What happens if my circumstance isn’t included in any of the Refundable Terms?

If you believe your situation qualifies as "unforeseen" or constitutes an "emergency," we encourage you to submit your request through the online Refund Application Form. Our dedicated refund team will carefully review your circumstances with a customer-centric approach. However, if your situation does not meet these criteria, your refund application may be declined in accordance with the terms and conditions.

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