What is excluded from the Refundable Terms?

Any circumstance that is not detailed in the T&Cs nor can be considered an unforeseen and/or emergency circumstance would not be eligible for a refund. Please find a list of generic exclusions in our Terms and Conditions under “Specific reasons where refunds will not be provided:”.

We can’t give you a full specific list of exclusions due to the “emergency circumstances” which is handled on a discretionary basis, and as it would restrict our terms. However generally “I don’t want to attend/don’t feel like attending” is not a valid reason for refund.

Refundable Terms do not include if the booking / event is cancelled by the operator / organizer. The Refundable Terms are only applicable to personal unforeseen and emergency circumstances preventing you from attending their booking.

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