We understand that plans can take unexpected turns, and you might need to shorten your stay. Here are the steps to follow:
Following Steps apply:
If your Booking is Refundable:
If your booking is refundable, we recommend canceling it and re-booking for your new shortened dates. This way, you'll receive a refund for the nights you won't be using. To find out if your booking is refundable, simply refer to the cancellation policy through the Super Travel confirmation page. Which is the email we sent you right after you made the booking. Can't find that confirmation email? No worries! You can access the confirmation page online or in our app. Just click on "More" and then "Bookings" to find all your booking details.
If you booked a Non-Refundable Booking:
Non-refundable bookings typically have strict cancellation rules set by the hotel and may not allow modifications or refunds. However, we recommend reaching out directly to the hotel to discuss the possibility of shortening your stay. Look for the hotel's contact information on your confirmation page or do a quick online search. The hotel might be able to assist, and you just need to show us evidence of your agreement.
Notify the Hotel for Late Arrival:
If your shortened stay is due to unforeseen circumstances, like missing a flight or train, it's important to let the hotel know in advance. We recommend giving the hotel a call directly to inform them about your late arrival and the changes to your reservation. This way, they'll be in the loop and won't mark your reservation as a 'No Show.' Trust us, you don't want your room to be given away!
Please note that Super Travel reserves the right to charge a $30 fee to process certain amendment requests, but we'll make sure to communicate this to you as part of the resolution process.
Still have questions or need assistance with modifying your booking? No worries, our support team is here to help! Start a chat with us, and our friendly agents will be ready to guide you through the process.