What is included in the Refundable Terms?

The Refundable Terms include as many circumstances as possible that may prevent you from attending your booking, including (but not limited to):

  • Covid-19 Infection

  • Illness / Injury

  • Pre-existing Medical Condition

  • Pregnancy Complication

  • Death of Immediate Family

  • Public Transport Failure

  • Flight Disruption

  • Mechanical Breakdown

  • Jury Service

  • Court Summons

  • Home Emergency

  • Armed Forces & Emergency Services Recall Adverse Weather

  • Relocated for Work

  • Theft of Documents

  • Changes to Examination Dates

  • Emergency Circumstances

You can find the full list of Refundable Terms here: https://www.refundable.me/extended/en/ 

Please note, the term “emergency circumstances” is designed to include an endless range of situations that you could experience to ensure these terms are as broad as possible for you.

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